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Our Terms

Product availability

To maintain our high standards and freshness of product, some fresh products will be limited and at times unavailable. In the event of a particular Product being unavailable we reserve the right to substitute a similar product of equal or higher value or ship the remaining items on your order. We will make reasonable efforts to contact you first.

Content and photography

The information provided for each product or collection of products is accurate at the time we published the information. Where the product is a collection of many products, such as our hamper ranges, a full list is supplied. We sometimes use props in our photography, in these cases the product description or list clearly defines what is being advertised for purchase.

Basis of sale

When you click on 'Complete Order' you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase.

All orders will be subject to these conditions.

If your order is accepted, a confirmation will be sent to the email or postal address you provided when placing your order. As the confirmation is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. Because of this, we retain the right to cancel the order as set out under the 'Cancellation and return' heading.

Acceptance of order

Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation.

Your order will be accepted as soon as we have confirmed your order. Our acceptance of your order is conditional on the availability of the Products you have ordered. If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order without liability. In such circumstances we shall let you know as soon as possible.

Pursuant to the Licensing Act 1964 it is an offence for any person under the age of 18 to buy intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £pound;1000.

Cancellation and return

If you are not completely satisfied with your purchase, you may exchange or refund your goods within 14 days of receipt. The goods must be returned to us in the same condition as supplied to you. Where your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, your original postage and packing charge will also be reimbursed in full. It is not possible to return fresh food and drink because they are likely to deteriorate in the return process. This does not affect your statutory rights.

Claims for breakages must be made by contacting us on 020 7788 6602 or by email to Claims must be within 28 days of receipt.


Every effort is made to ensure that all the information provided on the James Alexander Fine Foods Ltd website is correct at the time of publishing.

Whilst we use reasonable efforts to include accurate and up-to-date information on the site we make no warranties or representations as to its accuracy. We assume no responsibility for any errors or omissions in the content on the Site. Information about James Alexander Fine Food Products and services are illustrative only.


We reserve the right to alter or delete material from this site and may, at any time, revise these terms. You are bound by any such revision and we therefore recommend that you visit this page to review the current terms each time you revisit our site.


No order is binding on you or James Alexander Fine Foods Ltd until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.

It is the policy of James Alexander Fine Foods Ltd to ensure all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of the Product that is sold.

James Alexander Fine Foods Ltd does not advise recipients of impending gift deliveries.

Customs Duties may be payable by the overseas recipient and we regret we are unable to advise of these amounts.

These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered deleted from the these Terms and Conditions without affecting the other provisions.

The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Whilst we take appropriate steps to protect this site from malicious attacks we cannot warrant that it is entirely free from risk of virus attack.

These Terms and Conditions apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions stated on our trade application forms. Please contact us for details.

If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms and Conditions please contact us on 020 7788 6602 or email:

Definitions in these conditions

'Goods' means the goods in your shopping basket at the time of ordering. It includes any service that comes with any goods.

'Product or Products' means James Alexander good(s).

'we', 'us', 'our' means James Alexander Fine Foods Ltd.

'you', 'your', means one of our customers

Payment and prices

Payment can be made using Master Card, Visa, American Express, Switch, Delta, Maestro, cheque or postal order. All cheques should be made payable to James Alexander Fine Foods Ltd with the cheque guarantee card number on the reverse. No goods will be despatched until credit/debit cards or cheque transactions have been authorised and payment received.

All prices are VAT inclusive. VAT receipts are available on request.

VAT No: 936 1564 14

Privacy policy

In order for James Alexander Fine Foods Ltd to process your order we collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information.

We will only use your Personal Information for the purpose(s) for which you provide it to us – including, respond to your enquiries, handle orders, deliver items and process payments, communicate with you about orders, products, services and promotional offers, update our records and maintain any on-line account you may have with us, prevent or detect fraud or abuses of our Website.

We do not pass on personal details of our customers to third parties.

From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Promotional offers: if you have consented in advance we will send you information on our promotional offers and those offered by our other businesses. If you no longer want to receive such offers, please notify us by email:

Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations;

We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer.

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.


We employ security measures to prevent unauthorized access to information that we collect online.

We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 128bit encrypted to ensure secure transmission.

Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.

A cookie is a text-only string of information that a website transfers to your computer's hard disk to remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value - usually a randomly generated unique number.

When you visit our Website we send you a cookie. Cookies may be used in the following ways:

To enable the personalisation features on our Website which gives you the ability to recall recently placed orders, recently viewed pages and see information which you have input on line.

To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website and the service to our customers. We cannot identify you personally in this way.

Disabling / enabling cookies

You can accept or decline "cookies" by modifying the setting in your browser. Please note that if you disable "cookies" you may not be able to use all the features of our Website.

Controller of your information

Information which you provide to us or we gather from the Website or via other information collection methods is controlled primarily by:

James Alexander Fine Foods Ltd
Registered in England & Wales: 936 1564 14
Registered office: Middlesex House, 29-45 High Street, Edgware, Middlesex, HA8 7LH

Contact us

Should you have any queries or wish to order by telephone or in writing, please contact us.

Telephone: 020 7788 6602

Fax: 020 3012 0082

Post: Cross Fell Cottage, Milburn, Penrith, Cumbria, CA10 1TW


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